Return and Exchange Policy

Effective Date: January 21, 2025

Introduction

At American Mart, your satisfaction is our priority. If you are not fully satisfied with your purchase, this Return and Exchange Policy outlines your options for returning or exchanging products.

 

1. Eligibility for Returns and Exchanges

  • Products must be returned within 30 days of the delivery date.
  • Items must be unused, in their original condition, and in the original packaging with all tags and labels attached.
  • Certain items, such as final sale items, gift cards, and perishable goods, are not eligible for return or exchange.

 

2. Return Process

  1. Contact our customer service team at primeservice@myamericamart.com to initiate a return.
  2. Provide your order number and reason for return.
  3. Once approved, you will receive a return authorization and instructions on how to send the item back.
  4. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

3. Refunds

  • Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
  • Shipping fees are non-refundable, except in cases where the return is due to our error.
  • If the product is returned damaged or not in its original condition, a partial refund may be issued.

4. Exchanges

Exchanges are allowed for items of equal or lesser value if the requested product is in stock. Please contact us to verify availability and receive exchange instructions.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will provide a replacement or issue a refund at no additional cost to you.

6. Non-Returnable Items

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made items
  • Perishable goods

7. Contact Us

If you have any questions about our Return and Exchange Policy or need assistance, please reach out to us: